Sulzer has opened a new Service Center in Al Ahmadi, Kuwait, the first-of-its-kind in Kuwait to provide around-the-clock engineering services for all brands of pumps and rotating equipment. The newly opened Service Center supports over 1,500 Sulzer pumps already installed in local plants across Kuwait, while further servicing pumps from other brands. This is the first time an original equipment manufacturer (OEM) offers such comprehensive services in the region.
Sulzer leverages the strategic location and resources of Khuff General Trading & Contracting Company’s Al Ahmadi Service Center to ensure 24/7 service availability for customers in the region. Companies operating in the energy and water industries can rely on comprehensive support across their entire equipment range. Services at the new facility include standard part and component repairs, reverse engineering, strip-down and inspection services, advanced diagnostics and cutting-edge technologies for multiple pump brands.
Drawing on its global expertise, the new Sulzer service facility will also extend its services to rotating equipment such as gas and steam turbines, compressors and motors. Access to quality service support ensures customers in the region can benefit from rapid turnaround times and higher operational productivity.
Sulzer’s Services Division President Ravin Pillay-Ramsamy said: “This service expansion demonstrates our ongoing commitment to customers and partners in the region. With innovative solutions and expert support tailored to their unique challenges, we optimize their operations holistically and create added value by resolving issues across their entire equipment portfolio. We’re proud to offer broad technical capabilities at our Kuwait Service Center.”
David Martin, Head of Sales at Sulzer Middle East, added: “Our new facility ensures closer collaboration, faster repairs and retrofits, and fewer unplanned downtimes for operators. Keeping downtime to a minimum will help ensure reduced operational costs, allowing our customers to stay ahead of the competition. We look forward to welcoming our valued customers in Kuwait to our Al Ahmadi Service Center.”
